Shipping & Handling Policies

*Holiday Shipping Deadlines

Expect delays to occur. We encourage you to order early as we cannot guarantee delivery times of your parcels during holidays.

Order Fulfilments

Orders placed by customers are shipped within 48 hours when placed Monday - Friday, 9am - 4pm EST.

Store Pickup – Kemptville, ON

In-store pickup is available Monday - Friday, 9am - 4pm EST. If you place your order online and select instore pickup, your order will generally be ready within 1 hour if placed during store hours, otherwise upon opening the next business day. If you prefer to meet us for curbside pickup, please call the shop to make arrangements. Store pickup is free.

Canada Post Regular Mail

Orders that qualify for the Canada Post Regular Mail option are based on weight and size allowance. Please take note that if you have selected the Regular Mail option over Expedited parcel, you will not be able to track your order.  

Expedited Parcel™ Canada

Expedited Parcel™ Canada is a fast, cost-effective ground shipping option within Canada. All items can be tracked and have on-time guarantees. You will be provided with a tracking number via email when your order is fulfilled. 

Shipping Distances & Projected Arrival

Local: 1 business day 

Regional: Up to 3 business days

National: Up to 7 business days

Delivery standards are for items sent between most major urban centres and depend on origin, destination and other factors. Actual delivery times may vary, see Canada Post Terms & Conditions

Expedited Parcel™ USA

With Expedited Parcel™ USA, you’ll get peace of mind with $100 insurance included, tracking and delivery updates. You will be provided with a tracking number via email when your order is fulfilled. 

Shipping to All U.S. States

Projected arrival date: 4–7 business days

Delivery standards are for items sent between most major urban centres and depend on origin, destination and other factors. Actual delivery times may vary, see Canada Post Terms & Conditions

Xpresspost™ International

Xpresspost™ International offers tracking and on-time guarantees to more than 70 countries. If your country isn't on the list, please contact us at 1-613-258-0071 and we can schedule International Parcel Air for you. 

Shipping available to more than 70 countries

Projected arrival date: 4–7 business days

Delivery standards are for items sent between most major urban centres and depend on origin, destination and other factors. Actual delivery times may vary, see Canada Post Terms & Conditions